network problem
Hi everyone,
I am running 2020R1 on Windows-10. I hadn't run on my laptop using the
borrow utility for about 6 months, but when I tried the other day it
wouldn't work. Even when I just tried starting ANSYS on the laptop, I got
the message "Could not connect to any license servers". The laptop and
desktop can see each other on the network. The only thing I can think of
that has changed is that I have installed McAffee Total Protection on both
machines. I think this has something to do with it but I haven't been able
to find any settings that help. Any ideas?
James Garroni
Engineering Simulations Inc.
Winnipeg, Canada
Try turning off that McAfee on both machines. There's a good chance that is messing it up.
I have some other ideas to share to test connectivity between the two. However, start with that and see what happens.
-Matt
-----Original Message-----
From: James Garroni via Xansys xansys-temp@list.xansys.org
Sent: Thursday, April 11, 2024 8:37 AM
To: xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: [Xansys] network problem
Hi everyone,
I am running 2020R1 on Windows-10. I hadn't run on my laptop using the borrow utility for about 6 months, but when I tried the other day it wouldn't work. Even when I just tried starting ANSYS on the laptop, I got the message "Could not connect to any license servers". The laptop and desktop can see each other on the network. The only thing I can think of that has changed is that I have installed McAffee Total Protection on both machines. I think this has something to do with it but I haven't been able to find any settings that help. Any ideas?
James Garroni
Engineering Simulations Inc.
Winnipeg, Canada
Xansys mailing list -- xansys-temp@list.xansys.org To unsubscribe send an email to xansys-temp-leave@list.xansys.org If you are receiving too many emails from XANSYS please consider changing account settings to Digest mode which will send a single email per day.
Please send administrative requests such as deletion from XANSYS to xansys-mod@tynecomp.co.uk and not to the list
McAfee VPN can mess things up too. I installed Mcafee on my two personal
home computers several months ago, and I'm regretting it. They both have
been flakey ever since.
Joseph T Metrisin
Structures Lead
Florida Turbine Technologies, Inc a KRATOS Company
1701 Military Tr. Suite 110 | Jupiter, FL 33458 USA
+1 (561) 427-6346 Office | +1 (772) 834-4156 Mobile
Joe.Metrisin@kratosdefense.com
We are hiring; Join the FTT Team in Jupiter, Florida
Visit our website: https://kratosdefense.com
Confidentiality Note:
The information contained in this transmission and any attachments are
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individual or entity named above. If the reader of this message is not the
intended recipient, you are hereby notified that any dissemination,
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you received this communication in error, please delete the message and
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-----Original Message-----
From: Matthew Ridzon via Xansys xansys-temp@list.xansys.org
Sent: Thursday, April 11, 2024 8:42 AM
To: XANSYS Mailing List Home xansys-temp@list.xansys.org
Cc: Matthew Ridzon Matt@prime-engineer.com
Subject: [External] - [Xansys] Re: network problem
CAUTION: This email originated from outside of the organization. Do not
click links or open attachments unless you recognize the sender and know the
content is safe.
Try turning off that McAfee on both machines. There's a good chance that is
messing it up.
I have some other ideas to share to test connectivity between the two.
However, start with that and see what happens.
-Matt
-----Original Message-----
From: James Garroni via Xansys xansys-temp@list.xansys.org
Sent: Thursday, April 11, 2024 8:37 AM
To: xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: [Xansys] network problem
Hi everyone,
I am running 2020R1 on Windows-10. I hadn't run on my laptop using the
borrow utility for about 6 months, but when I tried the other day it
wouldn't work. Even when I just tried starting ANSYS on the laptop, I got
the message "Could not connect to any license servers". The laptop and
desktop can see each other on the network. The only thing I can think of
that has changed is that I have installed McAffee Total Protection on both
machines. I think this has something to do with it but I haven't been able
to find any settings that help. Any ideas?
James Garroni
Engineering Simulations Inc.
Winnipeg, Canada
Xansys mailing list -- xansys-temp@list.xansys.org To unsubscribe send an
email to xansys-temp-leave@list.xansys.org If you are receiving too many
emails from XANSYS please consider changing account settings to Digest mode
which will send a single email per day.
Please send administrative requests such as deletion from XANSYS to
xansys-mod@tynecomp.co.uk and not to the list
Xansys mailing list -- xansys-temp@list.xansys.org To unsubscribe send an
email to xansys-temp-leave@list.xansys.org If you are receiving too many
emails from XANSYS please consider changing account settings to Digest mode
which will send a single email per day.
Please send administrative requests such as deletion from XANSYS to
xansys-mod@tynecomp.co.uk and not to the list
Sorry I forgot to hit "Reply All". I checked and McAffee VPN is turned off
on both machines. I believe Windows Defender is running though.
Hi Matt,
Thanks for the quick reply. I turned off the "real time scanning" and
"advanced firewall" features on both machines, but to no avail. For some
reason, the laptop doesn't seem to be able to access the license file that
is on the desktop. I'd appreciate hearing your other ideas.
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 7:42 AM
To: XANSYS Mailing List Home xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: RE: [Xansys] network problem
Try turning off that McAfee on both machines. There's a good chance that is
messing it up.
I have some other ideas to share to test connectivity between the two.
However, start with that and see what happens.
-Matt
-----Original Message-----
From: James Garroni via Xansys xansys-temp@list.xansys.org
Sent: Thursday, April 11, 2024 8:37 AM
To: xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: [Xansys] network problem
Hi everyone,
I am running 2020R1 on Windows-10. I hadn't run on my laptop using the
borrow utility for about 6 months, but when I tried the other day it
wouldn't work. Even when I just tried starting ANSYS on the laptop, I got
the message "Could not connect to any license servers". The laptop and
desktop can see each other on the network. The only thing I can think of
that has changed is that I have installed McAffee Total Protection on both
machines. I think this has something to do with it but I haven't been able
to find any settings that help. Any ideas?
James Garroni
Engineering Simulations Inc.
Winnipeg, Canada
Xansys mailing list -- xansys-temp@list.xansys.org To unsubscribe send an
email to xansys-temp-leave@list.xansys.org If you are receiving too many
emails from XANSYS please consider changing account settings to Digest mode
which will send a single email per day.
Please send administrative requests such as deletion from XANSYS to
xansys-mod@tynecomp.co.uk and not to the list
James,
See my attachments. For the steps laid out below, I suggest disabling McAfee to work them. Enabling McAfee adds another layer of confusion, so it becomes unclear where the problem may be. Once we can establish connectivity with McAfee disabled, we can re-enable it and go further.
OPEN PORTS & PROGRAMS NEEDED IN SERVER'S FIREWALL.docx.
Review this one for the server. In the Window's Firewall see if these EXE are established as "inbound rules."
PORT BLOCKAGE DIAGNOSTIC TIPS.docx
Use this to test the client's ability to communicate to the server ports. Option A and Option B are shown therein. You can do one or the other or both. Your choice.
By chance, do you have dual network cards on the server? If so, this may be an issue.
Have you changed out hardware on the server? For example, the license itself is encrypted to either the network card or the hard drive. If either of those have changed, the license may be invalid.
Is the client using a docking station? If so, try removing it from the dock since I have seen rare cases where the dock introduces a weird scenario with the IP address mapping that messes up the communication.
-Matt
-----Original Message-----
From: jgarroni@shaw.ca jgarroni@shaw.ca
Sent: Thursday, April 11, 2024 9:11 AM
To: Matthew Ridzon Matt@prime-engineer.com; 'XANSYS Mailing List Home' xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
Sorry I forgot to hit "Reply All". I checked and McAffee VPN is turned off on both machines. I believe Windows Defender is running though.
Hi Matt,
Thanks for the quick reply. I turned off the "real time scanning" and "advanced firewall" features on both machines, but to no avail. For some reason, the laptop doesn't seem to be able to access the license file that is on the desktop. I'd appreciate hearing your other ideas.
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 7:42 AM
To: XANSYS Mailing List Home xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: RE: [Xansys] network problem
Try turning off that McAfee on both machines. There's a good chance that is messing it up.
I have some other ideas to share to test connectivity between the two.
However, start with that and see what happens.
-Matt
-----Original Message-----
From: James Garroni via Xansys xansys-temp@list.xansys.org
Sent: Thursday, April 11, 2024 8:37 AM
To: xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: [Xansys] network problem
Hi everyone,
I am running 2020R1 on Windows-10. I hadn't run on my laptop using the borrow utility for about 6 months, but when I tried the other day it wouldn't work. Even when I just tried starting ANSYS on the laptop, I got the message "Could not connect to any license servers". The laptop and desktop can see each other on the network. The only thing I can think of that has changed is that I have installed McAffee Total Protection on both machines. I think this has something to do with it but I haven't been able to find any settings that help. Any ideas?
James Garroni
Engineering Simulations Inc.
Winnipeg, Canada
Xansys mailing list -- xansys-temp@list.xansys.org To unsubscribe send an email to xansys-temp-leave@list.xansys.org If you are receiving too many emails from XANSYS please consider changing account settings to Digest mode which will send a single email per day.
Please send administrative requests such as deletion from XANSYS to xansys-mod@tynecomp.co.uk and not to the list
James,
I sent the email below with a couple attachments (my cheat sheets). The server kicked back a message about needing moderator approval. Let me know if you don't get that message and I'll privately email my cheat sheets to you.
-Matt
-----Original Message-----
From: Matthew Ridzon
Sent: Thursday, April 11, 2024 9:47 AM
To: jgarroni@shaw.ca; 'XANSYS Mailing List Home' xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
James,
See my attachments. For the steps laid out below, I suggest disabling McAfee to work them. Enabling McAfee adds another layer of confusion, so it becomes unclear where the problem may be. Once we can establish connectivity with McAfee disabled, we can re-enable it and go further.
OPEN PORTS & PROGRAMS NEEDED IN SERVER'S FIREWALL.docx.
Review this one for the server. In the Window's Firewall see if these EXE are established as "inbound rules."
PORT BLOCKAGE DIAGNOSTIC TIPS.docx
Use this to test the client's ability to communicate to the server ports. Option A and Option B are shown therein. You can do one or the other or both. Your choice.
By chance, do you have dual network cards on the server? If so, this may be an issue.
Have you changed out hardware on the server? For example, the license itself is encrypted to either the network card or the hard drive. If either of those have changed, the license may be invalid.
Is the client using a docking station? If so, try removing it from the dock since I have seen rare cases where the dock introduces a weird scenario with the IP address mapping that messes up the communication.
-Matt
-----Original Message-----
From: jgarroni@shaw.ca jgarroni@shaw.ca
Sent: Thursday, April 11, 2024 9:11 AM
To: Matthew Ridzon Matt@prime-engineer.com; 'XANSYS Mailing List Home' xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
Sorry I forgot to hit "Reply All". I checked and McAffee VPN is turned off on both machines. I believe Windows Defender is running though.
Hi Matt,
Thanks for the quick reply. I turned off the "real time scanning" and "advanced firewall" features on both machines, but to no avail. For some reason, the laptop doesn't seem to be able to access the license file that is on the desktop. I'd appreciate hearing your other ideas.
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 7:42 AM
To: XANSYS Mailing List Home xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: RE: [Xansys] network problem
Try turning off that McAfee on both machines. There's a good chance that is messing it up.
I have some other ideas to share to test connectivity between the two.
However, start with that and see what happens.
-Matt
-----Original Message-----
From: James Garroni via Xansys xansys-temp@list.xansys.org
Sent: Thursday, April 11, 2024 8:37 AM
To: xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: [Xansys] network problem
Hi everyone,
I am running 2020R1 on Windows-10. I hadn't run on my laptop using the borrow utility for about 6 months, but when I tried the other day it wouldn't work. Even when I just tried starting ANSYS on the laptop, I got the message "Could not connect to any license servers". The laptop and desktop can see each other on the network. The only thing I can think of that has changed is that I have installed McAffee Total Protection on both machines. I think this has something to do with it but I haven't been able to find any settings that help. Any ideas?
James Garroni
Engineering Simulations Inc.
Winnipeg, Canada
Xansys mailing list -- xansys-temp@list.xansys.org To unsubscribe send an email to xansys-temp-leave@list.xansys.org If you are receiving too many emails from XANSYS please consider changing account settings to Digest mode which will send a single email per day.
Please send administrative requests such as deletion from XANSYS to xansys-mod@tynecomp.co.uk and not to the list
Thanks Matt, I got them.
I'm not much of an IT or network guy, so it'll take me a while to go through
these. I'll let you know what happens.
Regards,
James Garroni, P. Eng.
Engineering Simulations Inc.
66 Dockside Way, Winnipeg, MB, Canada
R3X 2E8
Ph. (204) 256-1237, Mobile (204) 794-4385
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 9:02 AM
To: jgarroni@shaw.ca; 'XANSYS Mailing List Home'
xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
James,
I sent the email below with a couple attachments (my cheat sheets). The
server kicked back a message about needing moderator approval. Let me know
if you don't get that message and I'll privately email my cheat sheets to
you.
-Matt
-----Original Message-----
From: Matthew Ridzon
Sent: Thursday, April 11, 2024 9:47 AM
To: jgarroni@shaw.ca; 'XANSYS Mailing List Home'
xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
James,
See my attachments. For the steps laid out below, I suggest disabling
McAfee to work them. Enabling McAfee adds another layer of confusion, so it
becomes unclear where the problem may be. Once we can establish
connectivity with McAfee disabled, we can re-enable it and go further.
OPEN PORTS & PROGRAMS NEEDED IN SERVER'S FIREWALL.docx.
Review this one for the server. In the Window's Firewall see if these EXE
are established as "inbound rules."
PORT BLOCKAGE DIAGNOSTIC TIPS.docx
Use this to test the client's ability to communicate to the server ports.
Option A and Option B are shown therein. You can do one or the other or
both. Your choice.
By chance, do you have dual network cards on the server? If so, this may be
an issue.
Have you changed out hardware on the server? For example, the license
itself is encrypted to either the network card or the hard drive. If either
of those have changed, the license may be invalid.
Is the client using a docking station? If so, try removing it from the dock
since I have seen rare cases where the dock introduces a weird scenario with
the IP address mapping that messes up the communication.
-Matt
-----Original Message-----
From: jgarroni@shaw.ca jgarroni@shaw.ca
Sent: Thursday, April 11, 2024 9:11 AM
To: Matthew Ridzon Matt@prime-engineer.com; 'XANSYS Mailing List Home'
xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
Sorry I forgot to hit "Reply All". I checked and McAffee VPN is turned off
on both machines. I believe Windows Defender is running though.
Hi Matt,
Thanks for the quick reply. I turned off the "real time scanning" and
"advanced firewall" features on both machines, but to no avail. For some
reason, the laptop doesn't seem to be able to access the license file that
is on the desktop. I'd appreciate hearing your other ideas.
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 7:42 AM
To: XANSYS Mailing List Home xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: RE: [Xansys] network problem
Try turning off that McAfee on both machines. There's a good chance that is
messing it up.
I have some other ideas to share to test connectivity between the two.
However, start with that and see what happens.
-Matt
-----Original Message-----
From: James Garroni via Xansys xansys-temp@list.xansys.org
Sent: Thursday, April 11, 2024 8:37 AM
To: xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: [Xansys] network problem
Hi everyone,
I am running 2020R1 on Windows-10. I hadn't run on my laptop using the
borrow utility for about 6 months, but when I tried the other day it
wouldn't work. Even when I just tried starting ANSYS on the laptop, I got
the message "Could not connect to any license servers". The laptop and
desktop can see each other on the network. The only thing I can think of
that has changed is that I have installed McAffee Total Protection on both
machines. I think this has something to do with it but I haven't been able
to find any settings that help. Any ideas?
James Garroni
Engineering Simulations Inc.
Winnipeg, Canada
Xansys mailing list -- xansys-temp@list.xansys.org To unsubscribe send an
email to xansys-temp-leave@list.xansys.org If you are receiving too many
emails from XANSYS please consider changing account settings to Digest mode
which will send a single email per day.
Please send administrative requests such as deletion from XANSYS to
xansys-mod@tynecomp.co.uk and not to the list
You're a genius Matt! The instructions were clear and easy to follow. And
best of all, it Worked! Thanks so much for sharing.
Regards,
James Garroni, P. Eng.
Engineering Simulations Inc.
66 Dockside Way, Winnipeg, MB, Canada
R3X 2E8
Ph. (204) 256-1237, Mobile (204) 794-4385
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 8:47 AM
To: jgarroni@shaw.ca; 'XANSYS Mailing List Home'
xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
James,
See my attachments. For the steps laid out below, I suggest disabling
McAfee to work them. Enabling McAfee adds another layer of confusion, so it
becomes unclear where the problem may be. Once we can establish
connectivity with McAfee disabled, we can re-enable it and go further.
OPEN PORTS & PROGRAMS NEEDED IN SERVER'S FIREWALL.docx.
Review this one for the server. In the Window's Firewall see if these EXE
are established as "inbound rules."
PORT BLOCKAGE DIAGNOSTIC TIPS.docx
Use this to test the client's ability to communicate to the server ports.
Option A and Option B are shown therein. You can do one or the other or
both. Your choice.
By chance, do you have dual network cards on the server? If so, this may be
an issue.
Have you changed out hardware on the server? For example, the license
itself is encrypted to either the network card or the hard drive. If either
of those have changed, the license may be invalid.
Is the client using a docking station? If so, try removing it from the dock
since I have seen rare cases where the dock introduces a weird scenario with
the IP address mapping that messes up the communication.
-Matt
-----Original Message-----
From: jgarroni@shaw.ca jgarroni@shaw.ca
Sent: Thursday, April 11, 2024 9:11 AM
To: Matthew Ridzon Matt@prime-engineer.com; 'XANSYS Mailing List Home'
xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
Sorry I forgot to hit "Reply All". I checked and McAffee VPN is turned off
on both machines. I believe Windows Defender is running though.
Hi Matt,
Thanks for the quick reply. I turned off the "real time scanning" and
"advanced firewall" features on both machines, but to no avail. For some
reason, the laptop doesn't seem to be able to access the license file that
is on the desktop. I'd appreciate hearing your other ideas.
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 7:42 AM
To: XANSYS Mailing List Home xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: RE: [Xansys] network problem
Try turning off that McAfee on both machines. There's a good chance that is
messing it up.
I have some other ideas to share to test connectivity between the two.
However, start with that and see what happens.
-Matt
-----Original Message-----
From: James Garroni via Xansys xansys-temp@list.xansys.org
Sent: Thursday, April 11, 2024 8:37 AM
To: xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: [Xansys] network problem
Hi everyone,
I am running 2020R1 on Windows-10. I hadn't run on my laptop using the
borrow utility for about 6 months, but when I tried the other day it
wouldn't work. Even when I just tried starting ANSYS on the laptop, I got
the message "Could not connect to any license servers". The laptop and
desktop can see each other on the network. The only thing I can think of
that has changed is that I have installed McAffee Total Protection on both
machines. I think this has something to do with it but I haven't been able
to find any settings that help. Any ideas?
James Garroni
Engineering Simulations Inc.
Winnipeg, Canada
Xansys mailing list -- xansys-temp@list.xansys.org To unsubscribe send an
email to xansys-temp-leave@list.xansys.org If you are receiving too many
emails from XANSYS please consider changing account settings to Digest mode
which will send a single email per day.
Please send administrative requests such as deletion from XANSYS to
xansys-mod@tynecomp.co.uk and not to the list
James,
Great to hear! Tell us what fixed the issue so we all can learn.
-Matt
-----Original Message-----
From: jgarroni@shaw.ca jgarroni@shaw.ca
Sent: Thursday, April 11, 2024 10:29 AM
To: Matthew Ridzon Matt@prime-engineer.com; 'XANSYS Mailing List Home' xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
You're a genius Matt! The instructions were clear and easy to follow. And best of all, it Worked! Thanks so much for sharing.
Regards,
James Garroni, P. Eng.
Engineering Simulations Inc.
66 Dockside Way, Winnipeg, MB, Canada
R3X 2E8
Ph. (204) 256-1237, Mobile (204) 794-4385
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 8:47 AM
To: jgarroni@shaw.ca; 'XANSYS Mailing List Home'
xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
James,
See my attachments. For the steps laid out below, I suggest disabling McAfee to work them. Enabling McAfee adds another layer of confusion, so it becomes unclear where the problem may be. Once we can establish connectivity with McAfee disabled, we can re-enable it and go further.
OPEN PORTS & PROGRAMS NEEDED IN SERVER'S FIREWALL.docx.
Review this one for the server. In the Window's Firewall see if these EXE are established as "inbound rules."
PORT BLOCKAGE DIAGNOSTIC TIPS.docx
Use this to test the client's ability to communicate to the server ports.
Option A and Option B are shown therein. You can do one or the other or both. Your choice.
By chance, do you have dual network cards on the server? If so, this may be an issue.
Have you changed out hardware on the server? For example, the license itself is encrypted to either the network card or the hard drive. If either of those have changed, the license may be invalid.
Is the client using a docking station? If so, try removing it from the dock since I have seen rare cases where the dock introduces a weird scenario with the IP address mapping that messes up the communication.
-Matt
-----Original Message-----
From: jgarroni@shaw.ca jgarroni@shaw.ca
Sent: Thursday, April 11, 2024 9:11 AM
To: Matthew Ridzon Matt@prime-engineer.com; 'XANSYS Mailing List Home'
xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
Sorry I forgot to hit "Reply All". I checked and McAffee VPN is turned off on both machines. I believe Windows Defender is running though.
Hi Matt,
Thanks for the quick reply. I turned off the "real time scanning" and "advanced firewall" features on both machines, but to no avail. For some reason, the laptop doesn't seem to be able to access the license file that is on the desktop. I'd appreciate hearing your other ideas.
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 7:42 AM
To: XANSYS Mailing List Home xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: RE: [Xansys] network problem
Try turning off that McAfee on both machines. There's a good chance that is messing it up.
I have some other ideas to share to test connectivity between the two.
However, start with that and see what happens.
-Matt
-----Original Message-----
From: James Garroni via Xansys xansys-temp@list.xansys.org
Sent: Thursday, April 11, 2024 8:37 AM
To: xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: [Xansys] network problem
Hi everyone,
I am running 2020R1 on Windows-10. I hadn't run on my laptop using the borrow utility for about 6 months, but when I tried the other day it wouldn't work. Even when I just tried starting ANSYS on the laptop, I got the message "Could not connect to any license servers". The laptop and desktop can see each other on the network. The only thing I can think of that has changed is that I have installed McAffee Total Protection on both machines. I think this has something to do with it but I haven't been able to find any settings that help. Any ideas?
James Garroni
Engineering Simulations Inc.
Winnipeg, Canada
Xansys mailing list -- xansys-temp@list.xansys.org To unsubscribe send an email to xansys-temp-leave@list.xansys.org If you are receiving too many emails from XANSYS please consider changing account settings to Digest mode which will send a single email per day.
Please send administrative requests such as deletion from XANSYS to xansys-mod@tynecomp.co.uk and not to the list
Matt,
As per your "Open Ports and Programs" document, I added the 5 files you
mentioned as "inbound rules" on the machine that has the ANSYS licensing
file.
Regards,
James Garroni, P. Eng.
Engineering Simulations Inc.
66 Dockside Way, Winnipeg, MB, Canada
R3X 2E8
Ph. (204) 256-1237, Mobile (204) 794-4385
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 9:44 AM
To: jgarroni@shaw.ca; 'XANSYS Mailing List Home'
xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
James,
Great to hear! Tell us what fixed the issue so we all can learn.
-Matt
-----Original Message-----
From: jgarroni@shaw.ca jgarroni@shaw.ca
Sent: Thursday, April 11, 2024 10:29 AM
To: Matthew Ridzon Matt@prime-engineer.com; 'XANSYS Mailing List Home'
xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
You're a genius Matt! The instructions were clear and easy to follow. And
best of all, it Worked! Thanks so much for sharing.
Regards,
James Garroni, P. Eng.
Engineering Simulations Inc.
66 Dockside Way, Winnipeg, MB, Canada
R3X 2E8
Ph. (204) 256-1237, Mobile (204) 794-4385
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 8:47 AM
To: jgarroni@shaw.ca; 'XANSYS Mailing List Home'
xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
James,
See my attachments. For the steps laid out below, I suggest disabling
McAfee to work them. Enabling McAfee adds another layer of confusion, so it
becomes unclear where the problem may be. Once we can establish
connectivity with McAfee disabled, we can re-enable it and go further.
OPEN PORTS & PROGRAMS NEEDED IN SERVER'S FIREWALL.docx.
Review this one for the server. In the Window's Firewall see if these EXE
are established as "inbound rules."
PORT BLOCKAGE DIAGNOSTIC TIPS.docx
Use this to test the client's ability to communicate to the server ports.
Option A and Option B are shown therein. You can do one or the other or
both. Your choice.
By chance, do you have dual network cards on the server? If so, this may be
an issue.
Have you changed out hardware on the server? For example, the license
itself is encrypted to either the network card or the hard drive. If either
of those have changed, the license may be invalid.
Is the client using a docking station? If so, try removing it from the dock
since I have seen rare cases where the dock introduces a weird scenario with
the IP address mapping that messes up the communication.
-Matt
-----Original Message-----
From: jgarroni@shaw.ca jgarroni@shaw.ca
Sent: Thursday, April 11, 2024 9:11 AM
To: Matthew Ridzon Matt@prime-engineer.com; 'XANSYS Mailing List Home'
xansys-temp@list.xansys.org
Subject: RE: [Xansys] network problem
Sorry I forgot to hit "Reply All". I checked and McAffee VPN is turned off
on both machines. I believe Windows Defender is running though.
Hi Matt,
Thanks for the quick reply. I turned off the "real time scanning" and
"advanced firewall" features on both machines, but to no avail. For some
reason, the laptop doesn't seem to be able to access the license file that
is on the desktop. I'd appreciate hearing your other ideas.
-----Original Message-----
From: Matthew Ridzon Matt@prime-engineer.com
Sent: Thursday, April 11, 2024 7:42 AM
To: XANSYS Mailing List Home xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: RE: [Xansys] network problem
Try turning off that McAfee on both machines. There's a good chance that is
messing it up.
I have some other ideas to share to test connectivity between the two.
However, start with that and see what happens.
-Matt
-----Original Message-----
From: James Garroni via Xansys xansys-temp@list.xansys.org
Sent: Thursday, April 11, 2024 8:37 AM
To: xansys-temp@list.xansys.org
Cc: jgarroni@shaw.ca
Subject: [Xansys] network problem
Hi everyone,
I am running 2020R1 on Windows-10. I hadn't run on my laptop using the
borrow utility for about 6 months, but when I tried the other day it
wouldn't work. Even when I just tried starting ANSYS on the laptop, I got
the message "Could not connect to any license servers". The laptop and
desktop can see each other on the network. The only thing I can think of
that has changed is that I have installed McAffee Total Protection on both
machines. I think this has something to do with it but I haven't been able
to find any settings that help. Any ideas?
James Garroni
Engineering Simulations Inc.
Winnipeg, Canada
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