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License not being released

TJ
Tiago José Medeiros de Araujo Lira
Tue, Mar 19, 2019 2:17 PM

Hello all,

We have been running on a problem for some time and it has become very annoying as of late. Sometimes, when the solution process is stopped before finishing, ANSYS will not release the license. I can see from the ANSLIC_ADMIN utility that the license is still assigned to my user/pc, however when I try to run ANSYS on this condition it gives the following error:

ANSYS LICENSE MANAGER ERROR:
Capability ANSYS Mechanical APDL - HPC does not exist in the ANSYS licensing pool.
None of the products enabling this capability are available in the specified license path:
ANSYSLI_SERVERS: 2325@REDACTED
FLEXlm Servers: 1055@REDACTED

ANSYS license server is in a remote server. Previously the server was on my machine, so I was able to just stop and restart the license server and all would come back to work (not the best solution, but it worked). Now, for security reasons, I don't have access to said server and can't restart the license server, and need to wait for the license to time out. That is something between 10 to 20min. Also, we have 2 licenses but ANSYS refuses to use the additional license. This is what is shown in ANSLIC_ADMIN log, when retrieving license information:

***** LICENSE SERVER STATUS: 1055@gaff *****

lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.
Flexible License Manager status on Tue 3/19/2019 11:08

[Detecting lmgrd processes...]
License server status: 1055@REDACTED
License file(s) on Gaff: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic:

  Gaff: license server UP (MASTER) v11.13.1

Vendor daemon status (on REDACTED):

ansyslmd: UP v11.13.1
Feature usage info:

Users of prfnls:  (Total of 2 licenses issued;  Total of 1 license in use)

"prfnls" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0
floating license

REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7152 (v2018.0721) (REDACTED /1055 103), start Tue 3/19 10:16

Users of a_spaceclaim_dirmod:  (Total of 2 licenses issued;  Total of 1 license in use)

"a_spaceclaim_dirmod" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0
floating license

REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7856 (v2018.0721) (Gaff/1055 203), start Tue 3/19 10:35

Has anyone faced this problem? We tried our local support, but they couldn't help much. Any input is much appreciated.

Atenciosamente,
Best regards,

Tiago José Medeiros de Araújo Lira
Engenheiro Mecânico
Mechanical Engineer
[Descrição: cid:image009.png@01D24FE4.2F75C1F0]
Fone (Phone): +55 81 3311-7458
www.estaleiroatlanticosul.com.brhttp://www.estaleiroatlanticosul.com.br/
Ilha de Tatuoca, s/n - Complexo Portuário de Suape
Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900
EAS Confidencial:  0800 721 5970
www.easconfidencial.com.brhttp://www.easconfidencial.com.br

Hello all, We have been running on a problem for some time and it has become very annoying as of late. Sometimes, when the solution process is stopped before finishing, ANSYS will not release the license. I can see from the ANSLIC_ADMIN utility that the license is still assigned to my user/pc, however when I try to run ANSYS on this condition it gives the following error: ------- ANSYS LICENSE MANAGER ERROR: Capability ANSYS Mechanical APDL - HPC does not exist in the ANSYS licensing pool. None of the products enabling this capability are available in the specified license path: ANSYSLI_SERVERS: 2325@REDACTED FLEXlm Servers: 1055@REDACTED ---------- ANSYS license server is in a remote server. Previously the server was on my machine, so I was able to just stop and restart the license server and all would come back to work (not the best solution, but it worked). Now, for security reasons, I don't have access to said server and can't restart the license server, and need to wait for the license to time out. That is something between 10 to 20min. Also, we have 2 licenses but ANSYS refuses to use the additional license. This is what is shown in ANSLIC_ADMIN log, when retrieving license information: ---------- ***** LICENSE SERVER STATUS: 1055@gaff ***** lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved. Flexible License Manager status on Tue 3/19/2019 11:08 [Detecting lmgrd processes...] License server status: 1055@REDACTED License file(s) on Gaff: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic: Gaff: license server UP (MASTER) v11.13.1 Vendor daemon status (on REDACTED): ansyslmd: UP v11.13.1 Feature usage info: Users of prfnls: (Total of 2 licenses issued; Total of 1 license in use) "prfnls" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0 floating license REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7152 (v2018.0721) (REDACTED /1055 103), start Tue 3/19 10:16 Users of a_spaceclaim_dirmod: (Total of 2 licenses issued; Total of 1 license in use) "a_spaceclaim_dirmod" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0 floating license REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7856 (v2018.0721) (Gaff/1055 203), start Tue 3/19 10:35 ---------- Has anyone faced this problem? We tried our local support, but they couldn't help much. Any input is much appreciated. Atenciosamente, Best regards, Tiago José Medeiros de Araújo Lira Engenheiro Mecânico Mechanical Engineer [Descrição: cid:image009.png@01D24FE4.2F75C1F0] Fone (Phone): +55 81 3311-7458 www.estaleiroatlanticosul.com.br<http://www.estaleiroatlanticosul.com.br/> Ilha de Tatuoca, s/n - Complexo Portuário de Suape Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900 EAS Confidencial: 0800 721 5970 www.easconfidencial.com.br<http://www.easconfidencial.com.br>
H
hmsantanna@petrobras.com.br
Tue, Mar 19, 2019 2:24 PM

It seems to be a problem in your network, some kind of lag.
I suggest your IT investigate this, during a typical using day.
They have more advanced tools similar to "PING IP" for doing it.
Good luck

Hervandil Morosini Sant'Anna
Engenharia de Equipamentos - Inspeção
Petrobras - INDUSTRIAL/AC/IEE - Chave: cji2
Tel: (21) 2166-4013 / Rota: 706-4013
e-mail: hmsantanna@petrobras.com.br

De: "Tiago José Medeiros de Araujo Lira" tiago.lira@easbr.com
Para: "xansys-temp@xansystest.info" xansys-temp@xansystest.info
Data: 19/03/2019 11:18
Assunto: [Xansys] License not being released

Hello all,

We have been running on a problem for some time and it has become very
annoying as of late. Sometimes, when the solution process is stopped before
finishing, ANSYS will not release the license. I can see from the
ANSLIC_ADMIN utility that the license is still assigned to my user/pc,
however when I try to run ANSYS on this condition it gives the following
error:

ANSYS LICENSE MANAGER ERROR:
Capability ANSYS Mechanical APDL - HPC does not exist in the ANSYS
licensing pool.
None of the products enabling this capability are available in the
specified license path:
ANSYSLI_SERVERS: 2325@REDACTED
FLEXlm Servers: 1055@REDACTED

ANSYS license server is in a remote server. Previously the server was on my
machine, so I was able to just stop and restart the license server and all
would come back to work (not the best solution, but it worked). Now, for
security reasons, I don't have access to said server and can't restart the
license server, and need to wait for the license to time out. That is
something between 10 to 20min. Also, we have 2 licenses but ANSYS refuses
to use the additional license. This is what is shown in ANSLIC_ADMIN log,
when retrieving license information:

***** LICENSE SERVER STATUS: 1055@gaff *****

lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.
Flexible License Manager status on Tue 3/19/2019 11:08

[Detecting lmgrd processes...]
License server status: 1055@REDACTED
License file(s) on Gaff: C:\Program Files\ANSYS Inc\Shared Files
\Licensing\license_files\ansyslmd.lic:

  Gaff: license server UP (MASTER) v11.13.1

Vendor daemon status (on REDACTED):

ansyslmd: UP v11.13.1
Feature usage info:

Users of prfnls:  (Total of 2 licenses issued;  Total of 1 license in use)

"prfnls" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0
floating license

REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7152

(v2018.0721) (REDACTED /1055 103), start Tue 3/19 10:16

Users of a_spaceclaim_dirmod:  (Total of 2 licenses issued;  Total of 1
license in use)

"a_spaceclaim_dirmod" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0
floating license

REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7856

(v2018.0721) (Gaff/1055 203), start Tue 3/19 10:35

Has anyone faced this problem? We tried our local support, but they
couldn't help much. Any input is much appreciated.

Atenciosamente,
Best regards,

Tiago José Medeiros de Araújo Lira
Engenheiro Mecânico
Mechanical Engineer
[Descrição: cid:image009.png@01D24FE4.2F75C1F0]
Fone (Phone): +55 81 3311-7458
www.estaleiroatlanticosul.com.brhttp://www.estaleiroatlanticosul.com.br/
Ilha de Tatuoca, s/n - Complexo Portuário de Suape
Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900
EAS Confidencial:  0800 721 5970
www.easconfidencial.com.brhttp://www.easconfidencial.com.br

It seems to be a problem in your network, some kind of lag. I suggest your IT investigate this, during a typical using day. They have more advanced tools similar to "PING IP" for doing it. Good luck ___________________________________ Hervandil Morosini Sant'Anna Engenharia de Equipamentos - Inspeção Petrobras - INDUSTRIAL/AC/IEE - Chave: cji2 Tel: (21) 2166-4013 / Rota: 706-4013 e-mail: hmsantanna@petrobras.com.br De: "Tiago José Medeiros de Araujo Lira" <tiago.lira@easbr.com> Para: "xansys-temp@xansystest.info" <xansys-temp@xansystest.info> Data: 19/03/2019 11:18 Assunto: [Xansys] License not being released Hello all, We have been running on a problem for some time and it has become very annoying as of late. Sometimes, when the solution process is stopped before finishing, ANSYS will not release the license. I can see from the ANSLIC_ADMIN utility that the license is still assigned to my user/pc, however when I try to run ANSYS on this condition it gives the following error: ------- ANSYS LICENSE MANAGER ERROR: Capability ANSYS Mechanical APDL - HPC does not exist in the ANSYS licensing pool. None of the products enabling this capability are available in the specified license path: ANSYSLI_SERVERS: 2325@REDACTED FLEXlm Servers: 1055@REDACTED ---------- ANSYS license server is in a remote server. Previously the server was on my machine, so I was able to just stop and restart the license server and all would come back to work (not the best solution, but it worked). Now, for security reasons, I don't have access to said server and can't restart the license server, and need to wait for the license to time out. That is something between 10 to 20min. Also, we have 2 licenses but ANSYS refuses to use the additional license. This is what is shown in ANSLIC_ADMIN log, when retrieving license information: ---------- ***** LICENSE SERVER STATUS: 1055@gaff ***** lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved. Flexible License Manager status on Tue 3/19/2019 11:08 [Detecting lmgrd processes...] License server status: 1055@REDACTED License file(s) on Gaff: C:\Program Files\ANSYS Inc\Shared Files \Licensing\license_files\ansyslmd.lic: Gaff: license server UP (MASTER) v11.13.1 Vendor daemon status (on REDACTED): ansyslmd: UP v11.13.1 Feature usage info: Users of prfnls: (Total of 2 licenses issued; Total of 1 license in use) "prfnls" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0 floating license REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7152 (v2018.0721) (REDACTED /1055 103), start Tue 3/19 10:16 Users of a_spaceclaim_dirmod: (Total of 2 licenses issued; Total of 1 license in use) "a_spaceclaim_dirmod" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0 floating license REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7856 (v2018.0721) (Gaff/1055 203), start Tue 3/19 10:35 ---------- Has anyone faced this problem? We tried our local support, but they couldn't help much. Any input is much appreciated. Atenciosamente, Best regards, Tiago José Medeiros de Araújo Lira Engenheiro Mecânico Mechanical Engineer [Descrição: cid:image009.png@01D24FE4.2F75C1F0] Fone (Phone): +55 81 3311-7458 www.estaleiroatlanticosul.com.br<http://www.estaleiroatlanticosul.com.br/> Ilha de Tatuoca, s/n - Complexo Portuário de Suape Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900 EAS Confidencial: 0800 721 5970 www.easconfidencial.com.br<http://www.easconfidencial.com.br>
TJ
Tiago José Medeiros de Araujo Lira
Tue, Mar 19, 2019 2:36 PM

This also happened when the license server was installed on my PC, it doesn't seem to be the case.

Atenciosamente,
Best regards,
 
Tiago José Medeiros de Araújo Lira
Engenheiro Mecânico
Mechanical Engineer

Fone (Phone): +55 81 3311-7458
www.estaleiroatlanticosul.com.br
Ilha de Tatuoca, s/n - Complexo Portuário de Suape
Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900
EAS Confidencial:  0800 721 5970
www.easconfidencial.com.br

-----Mensagem original-----
De: Hervandil Santanna via Xansys-temp [mailto:xansys-temp@xansystest.info]
Enviada em: terça-feira, 19 de março de 2019 11:24
Para: XANSYS Mailing List Temporary Home
Cc: hmsantanna@petrobras.com.br
Assunto: Re: [Xansys] License not being released

It seems to be a problem in your network, some kind of lag.
I suggest your IT investigate this, during a typical using day.
They have more advanced tools similar to "PING IP" for doing it.
Good luck

Hervandil Morosini Sant'Anna
Engenharia de Equipamentos - Inspeção
Petrobras - INDUSTRIAL/AC/IEE - Chave: cji2
Tel: (21) 2166-4013 / Rota: 706-4013
e-mail: hmsantanna@petrobras.com.br

De: "Tiago José Medeiros de Araujo Lira" tiago.lira@easbr.com
Para: "xansys-temp@xansystest.info" xansys-temp@xansystest.info
Data: 19/03/2019 11:18
Assunto: [Xansys] License not being released

Hello all,

We have been running on a problem for some time and it has become very annoying as of late. Sometimes, when the solution process is stopped before finishing, ANSYS will not release the license. I can see from the ANSLIC_ADMIN utility that the license is still assigned to my user/pc, however when I try to run ANSYS on this condition it gives the following
error:

ANSYS LICENSE MANAGER ERROR:
Capability ANSYS Mechanical APDL - HPC does not exist in the ANSYS licensing pool.
None of the products enabling this capability are available in the specified license path:
ANSYSLI_SERVERS: 2325@REDACTED
FLEXlm Servers: 1055@REDACTED

ANSYS license server is in a remote server. Previously the server was on my machine, so I was able to just stop and restart the license server and all would come back to work (not the best solution, but it worked). Now, for security reasons, I don't have access to said server and can't restart the license server, and need to wait for the license to time out. That is something between 10 to 20min. Also, we have 2 licenses but ANSYS refuses to use the additional license. This is what is shown in ANSLIC_ADMIN log, when retrieving license information:

***** LICENSE SERVER STATUS: 1055@gaff *****

lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.
Flexible License Manager status on Tue 3/19/2019 11:08

[Detecting lmgrd processes...]
License server status: 1055@REDACTED
License file(s) on Gaff: C:\Program Files\ANSYS Inc\Shared Files
\Licensing\license_files\ansyslmd.lic:

  Gaff: license server UP (MASTER) v11.13.1

Vendor daemon status (on REDACTED):

ansyslmd: UP v11.13.1
Feature usage info:

Users of prfnls:  (Total of 2 licenses issued;  Total of 1 license in use)

"prfnls" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0
floating license

REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7152

(v2018.0721) (REDACTED /1055 103), start Tue 3/19 10:16

Users of a_spaceclaim_dirmod:  (Total of 2 licenses issued;  Total of 1 license in use)

"a_spaceclaim_dirmod" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0
floating license

REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7856

(v2018.0721) (Gaff/1055 203), start Tue 3/19 10:35

Has anyone faced this problem? We tried our local support, but they couldn't help much. Any input is much appreciated.

Atenciosamente,
Best regards,

Tiago José Medeiros de Araújo Lira
Engenheiro Mecânico
Mechanical Engineer
[Descrição: cid:image009.png@01D24FE4.2F75C1F0]
Fone (Phone): +55 81 3311-7458
www.estaleiroatlanticosul.com.brhttp://www.estaleiroatlanticosul.com.br/
Ilha de Tatuoca, s/n - Complexo Portuário de Suape Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900 EAS Confidencial:  0800 721 5970 www.easconfidencial.com.brhttp://www.easconfidencial.com.br

This also happened when the license server was installed on my PC, it doesn't seem to be the case. Atenciosamente, Best regards,   Tiago José Medeiros de Araújo Lira Engenheiro Mecânico Mechanical Engineer Fone (Phone): +55 81 3311-7458 www.estaleiroatlanticosul.com.br Ilha de Tatuoca, s/n - Complexo Portuário de Suape Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900 EAS Confidencial:  0800 721 5970 www.easconfidencial.com.br -----Mensagem original----- De: Hervandil Santanna via Xansys-temp [mailto:xansys-temp@xansystest.info] Enviada em: terça-feira, 19 de março de 2019 11:24 Para: XANSYS Mailing List Temporary Home Cc: hmsantanna@petrobras.com.br Assunto: Re: [Xansys] License not being released It seems to be a problem in your network, some kind of lag. I suggest your IT investigate this, during a typical using day. They have more advanced tools similar to "PING IP" for doing it. Good luck ___________________________________ Hervandil Morosini Sant'Anna Engenharia de Equipamentos - Inspeção Petrobras - INDUSTRIAL/AC/IEE - Chave: cji2 Tel: (21) 2166-4013 / Rota: 706-4013 e-mail: hmsantanna@petrobras.com.br De: "Tiago José Medeiros de Araujo Lira" <tiago.lira@easbr.com> Para: "xansys-temp@xansystest.info" <xansys-temp@xansystest.info> Data: 19/03/2019 11:18 Assunto: [Xansys] License not being released Hello all, We have been running on a problem for some time and it has become very annoying as of late. Sometimes, when the solution process is stopped before finishing, ANSYS will not release the license. I can see from the ANSLIC_ADMIN utility that the license is still assigned to my user/pc, however when I try to run ANSYS on this condition it gives the following error: ------- ANSYS LICENSE MANAGER ERROR: Capability ANSYS Mechanical APDL - HPC does not exist in the ANSYS licensing pool. None of the products enabling this capability are available in the specified license path: ANSYSLI_SERVERS: 2325@REDACTED FLEXlm Servers: 1055@REDACTED ---------- ANSYS license server is in a remote server. Previously the server was on my machine, so I was able to just stop and restart the license server and all would come back to work (not the best solution, but it worked). Now, for security reasons, I don't have access to said server and can't restart the license server, and need to wait for the license to time out. That is something between 10 to 20min. Also, we have 2 licenses but ANSYS refuses to use the additional license. This is what is shown in ANSLIC_ADMIN log, when retrieving license information: ---------- ***** LICENSE SERVER STATUS: 1055@gaff ***** lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved. Flexible License Manager status on Tue 3/19/2019 11:08 [Detecting lmgrd processes...] License server status: 1055@REDACTED License file(s) on Gaff: C:\Program Files\ANSYS Inc\Shared Files \Licensing\license_files\ansyslmd.lic: Gaff: license server UP (MASTER) v11.13.1 Vendor daemon status (on REDACTED): ansyslmd: UP v11.13.1 Feature usage info: Users of prfnls: (Total of 2 licenses issued; Total of 1 license in use) "prfnls" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0 floating license REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7152 (v2018.0721) (REDACTED /1055 103), start Tue 3/19 10:16 Users of a_spaceclaim_dirmod: (Total of 2 licenses issued; Total of 1 license in use) "a_spaceclaim_dirmod" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0 floating license REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7856 (v2018.0721) (Gaff/1055 203), start Tue 3/19 10:35 ---------- Has anyone faced this problem? We tried our local support, but they couldn't help much. Any input is much appreciated. Atenciosamente, Best regards, Tiago José Medeiros de Araújo Lira Engenheiro Mecânico Mechanical Engineer [Descrição: cid:image009.png@01D24FE4.2F75C1F0] Fone (Phone): +55 81 3311-7458 www.estaleiroatlanticosul.com.br<http://www.estaleiroatlanticosul.com.br/> Ilha de Tatuoca, s/n - Complexo Portuário de Suape Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900 EAS Confidencial: 0800 721 5970 www.easconfidencial.com.br<http://www.easconfidencial.com.br>
CA
Caba, Aaron (US)
Tue, Mar 19, 2019 3:03 PM

Tiago,

Two suggestions:  After ANSYS quits, check on your local machine for a process called "ansnysli_client.exe"  If it is running it can hang on to your license until you kill the process.

Another option is to manually ask the license server to release the license.  Find a copy of lmutil.exe (C:\Program Files\ANSYS Inc\Shared Files\Licensing\winx64) and use the 'lmremove' option.  Google "lmutil lmremove"

Aaron C. Caba, Ph.D.
Sr. Principal R&D Engineer
BAE Systems
Radford, VA 24143-0100
Website: www.baesystems.com

-----Original Message-----
From: Tiago José Medeiros de Araujo Lira [mailto:tiago.lira@easbr.com]
Sent: Tuesday, March 19, 2019 10:18 AM
To: xansys-temp@xansystest.info
Subject: [Xansys] License not being released

Hello all,

We have been running on a problem for some time and it has become very annoying as of late. Sometimes, when the solution process is stopped before finishing, ANSYS will not release the license. I can see from the ANSLIC_ADMIN utility that the license is still assigned to my user/pc, however when I try to run ANSYS on this condition it gives the following error:

ANSYS LICENSE MANAGER ERROR:
Capability ANSYS Mechanical APDL - HPC does not exist in the ANSYS licensing pool.
None of the products enabling this capability are available in the specified license path:
ANSYSLI_SERVERS: 2325@REDACTED
FLEXlm Servers: 1055@REDACTED

ANSYS license server is in a remote server. Previously the server was on my machine, so I was able to just stop and restart the license server and all would come back to work (not the best solution, but it worked). Now, for security reasons, I don't have access to said server and can't restart the license server, and need to wait for the license to time out. That is something between 10 to 20min. Also, we have 2 licenses but ANSYS refuses to use the additional license. This is what is shown in ANSLIC_ADMIN log, when retrieving license information:

***** LICENSE SERVER STATUS: 1055@gaff *****

lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.
Flexible License Manager status on Tue 3/19/2019 11:08

[Detecting lmgrd processes...]
License server status: 1055@REDACTED
License file(s) on Gaff: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic:

  Gaff: license server UP (MASTER) v11.13.1

Vendor daemon status (on REDACTED):

ansyslmd: UP v11.13.1
Feature usage info:

Users of prfnls:  (Total of 2 licenses issued;  Total of 1 license in use)

"prfnls" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0
floating license

REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7152 (v2018.0721) (REDACTED /1055 103), start Tue 3/19 10:16

Users of a_spaceclaim_dirmod:  (Total of 2 licenses issued;  Total of 1 license in use)

"a_spaceclaim_dirmod" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0
floating license

REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7856 (v2018.0721) (Gaff/1055 203), start Tue 3/19 10:35

Has anyone faced this problem? We tried our local support, but they couldn't help much. Any input is much appreciated.

Atenciosamente,
Best regards,

Tiago José Medeiros de Araújo Lira
Engenheiro Mecânico
Mechanical Engineer
[Descrição: cid:image009.png@01D24FE4.2F75C1F0]
Fone (Phone): +55 81 3311-7458
www.estaleiroatlanticosul.com.brhttp://www.estaleiroatlanticosul.com.br/
Ilha de Tatuoca, s/n - Complexo Portuário de Suape
Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900
EAS Confidencial:  0800 721 5970
www.easconfidencial.com.brhttp://www.easconfidencial.com.br

Tiago, Two suggestions: After ANSYS quits, check on your local machine for a process called "ansnysli_client.exe" If it is running it can hang on to your license until you kill the process. Another option is to manually ask the license server to release the license. Find a copy of lmutil.exe (C:\Program Files\ANSYS Inc\Shared Files\Licensing\winx64) and use the 'lmremove' option. Google "lmutil lmremove" Aaron C. Caba, Ph.D. Sr. Principal R&D Engineer BAE Systems Radford, VA 24143-0100 Website: www.baesystems.com -----Original Message----- From: Tiago José Medeiros de Araujo Lira [mailto:tiago.lira@easbr.com] Sent: Tuesday, March 19, 2019 10:18 AM To: xansys-temp@xansystest.info Subject: [Xansys] License not being released Hello all, We have been running on a problem for some time and it has become very annoying as of late. Sometimes, when the solution process is stopped before finishing, ANSYS will not release the license. I can see from the ANSLIC_ADMIN utility that the license is still assigned to my user/pc, however when I try to run ANSYS on this condition it gives the following error: ------- ANSYS LICENSE MANAGER ERROR: Capability ANSYS Mechanical APDL - HPC does not exist in the ANSYS licensing pool. None of the products enabling this capability are available in the specified license path: ANSYSLI_SERVERS: 2325@REDACTED FLEXlm Servers: 1055@REDACTED ---------- ANSYS license server is in a remote server. Previously the server was on my machine, so I was able to just stop and restart the license server and all would come back to work (not the best solution, but it worked). Now, for security reasons, I don't have access to said server and can't restart the license server, and need to wait for the license to time out. That is something between 10 to 20min. Also, we have 2 licenses but ANSYS refuses to use the additional license. This is what is shown in ANSLIC_ADMIN log, when retrieving license information: ---------- ***** LICENSE SERVER STATUS: 1055@gaff ***** lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved. Flexible License Manager status on Tue 3/19/2019 11:08 [Detecting lmgrd processes...] License server status: 1055@REDACTED License file(s) on Gaff: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic: Gaff: license server UP (MASTER) v11.13.1 Vendor daemon status (on REDACTED): ansyslmd: UP v11.13.1 Feature usage info: Users of prfnls: (Total of 2 licenses issued; Total of 1 license in use) "prfnls" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0 floating license REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7152 (v2018.0721) (REDACTED /1055 103), start Tue 3/19 10:16 Users of a_spaceclaim_dirmod: (Total of 2 licenses issued; Total of 1 license in use) "a_spaceclaim_dirmod" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0 floating license REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7856 (v2018.0721) (Gaff/1055 203), start Tue 3/19 10:35 ---------- Has anyone faced this problem? We tried our local support, but they couldn't help much. Any input is much appreciated. Atenciosamente, Best regards, Tiago José Medeiros de Araújo Lira Engenheiro Mecânico Mechanical Engineer [Descrição: cid:image009.png@01D24FE4.2F75C1F0] Fone (Phone): +55 81 3311-7458 www.estaleiroatlanticosul.com.br<http://www.estaleiroatlanticosul.com.br/> Ilha de Tatuoca, s/n - Complexo Portuário de Suape Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900 EAS Confidencial: 0800 721 5970 www.easconfidencial.com.br<http://www.easconfidencial.com.br>
TJ
Tiago José Medeiros de Araujo Lira
Tue, Mar 19, 2019 8:47 PM

Thank you Aaron, hoping that these actions will solve my problem.

Atenciosamente,
Best regards,

Tiago José Medeiros de Araújo Lira
Engenheiro Mecânico
Mechanical Engineer
[cid:0x58e3824.0xe162717e.0xf970ffc.0xbec231cd4bc5751993b94dbe]
[X]
Fone (Phone): +55 81 3311-7458tel:+55%2081%203311-7458
www.estaleiroatlanticosul.com.brhttp://www.estaleiroatlanticosul.com.br/
Ilha de Tatuoca, s/n - Complexo Portuário de Suape
Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900tel:55594-900
EAS Confidencial: 0800 721 5970tel:0800%20721%205970
www.easconfidencial.com.brhttp://www.easconfidencial.com.br/

Email enviado pelo celular
Email sent by phone

A 19 de março de 2019 12:04:37, "Caba, Aaron (US)" Aaron.Caba@baesystems.com escreveu:

Tiago,

Two suggestions:  After ANSYS quits, check on your local machine for a process called "ansnysli_client.exe"  If it is running it can hang on to your license until you kill the process.

Another option is to manually ask the license server to release the license.  Find a copy of lmutil.exe (C:\Program Files\ANSYS Inc\Shared Files\Licensing\winx64) and use the 'lmremove' option.  Google "lmutil lmremove"

Aaron C. Caba, Ph.D.
Sr. Principal R&D Engineer
BAE Systems
Radford, VA 24143-0100
Website: www.baesystems.com

-----Original Message-----
From: Tiago José Medeiros de Araujo Lira [mailto:tiago.lira@easbr.com]
Sent: Tuesday, March 19, 2019 10:18 AM
To: xansys-temp@xansystest.info
Subject: [Xansys] License not being released

Hello all,

We have been running on a problem for some time and it has become very annoying as of late. Sometimes, when the solution process is stopped before finishing, ANSYS will not release the license. I can see from the ANSLIC_ADMIN utility that the license is still assigned to my user/pc, however when I try to run ANSYS on this condition it gives the following error:

ANSYS LICENSE MANAGER ERROR:
Capability ANSYS Mechanical APDL - HPC does not exist in the ANSYS licensing pool.
None of the products enabling this capability are available in the specified license path:
ANSYSLI_SERVERS: 2325@REDACTED
FLEXlm Servers: 1055@REDACTED

ANSYS license server is in a remote server. Previously the server was on my machine, so I was able to just stop and restart the license server and all would come back to work (not the best solution, but it worked). Now, for security reasons, I don't have access to said server and can't restart the license server, and need to wait for the license to time out. That is something between 10 to 20min. Also, we have 2 licenses but ANSYS refuses to use the additional license. This is what is shown in ANSLIC_ADMIN log, when retrieving license information:

***** LICENSE SERVER STATUS: 1055@gaff *****

lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.
Flexible License Manager status on Tue 3/19/2019 11:08

[Detecting lmgrd processes...]
License server status: 1055@REDACTED
License file(s) on Gaff: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic:

  Gaff: license server UP (MASTER) v11.13.1

Vendor daemon status (on REDACTED):

ansyslmd: UP v11.13.1
Feature usage info:

Users of prfnls:  (Total of 2 licenses issued;  Total of 1 license in use)

"prfnls" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0
floating license

REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7152 (v2018.0721) (REDACTED /1055 103), start Tue 3/19 10:16

Users of a_spaceclaim_dirmod:  (Total of 2 licenses issued;  Total of 1 license in use)

"a_spaceclaim_dirmod" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0
floating license

REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7856 (v2018.0721) (Gaff/1055 203), start Tue 3/19 10:35

Has anyone faced this problem? We tried our local support, but they couldn't help much. Any input is much appreciated.

Atenciosamente,
Best regards,

Tiago José Medeiros de Araújo Lira
Engenheiro Mecânico
Mechanical Engineer
[Descrição: cid:image009.png@01D24FE4.2F75C1F0]
Fone (Phone): +55 81 3311-7458
www.estaleiroatlanticosul.com.brhttp://www.estaleiroatlanticosul.com.br/
Ilha de Tatuoca, s/n - Complexo Portuário de Suape
Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900
EAS Confidencial:  0800 721 5970
www.easconfidencial.com.brhttp://www.easconfidencial.com.br

Thank you Aaron, hoping that these actions will solve my problem. Atenciosamente, Best regards, Tiago José Medeiros de Araújo Lira Engenheiro Mecânico Mechanical Engineer [cid:0x58e3824.0xe162717e.0xf970ffc.0xbec231cd4bc5751993b94dbe] [X] Fone (Phone): +55 81 3311-7458<tel:+55%2081%203311-7458> www.estaleiroatlanticosul.com.br<http://www.estaleiroatlanticosul.com.br/> Ilha de Tatuoca, s/n - Complexo Portuário de Suape Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900<tel:55594-900> EAS Confidencial: 0800 721 5970<tel:0800%20721%205970> www.easconfidencial.com.br<http://www.easconfidencial.com.br/> Email enviado pelo celular Email sent by phone A 19 de março de 2019 12:04:37, "Caba, Aaron (US)" <Aaron.Caba@baesystems.com> escreveu: Tiago, Two suggestions: After ANSYS quits, check on your local machine for a process called "ansnysli_client.exe" If it is running it can hang on to your license until you kill the process. Another option is to manually ask the license server to release the license. Find a copy of lmutil.exe (C:\Program Files\ANSYS Inc\Shared Files\Licensing\winx64) and use the 'lmremove' option. Google "lmutil lmremove" Aaron C. Caba, Ph.D. Sr. Principal R&D Engineer BAE Systems Radford, VA 24143-0100 Website: www.baesystems.com -----Original Message----- From: Tiago José Medeiros de Araujo Lira [mailto:tiago.lira@easbr.com] Sent: Tuesday, March 19, 2019 10:18 AM To: xansys-temp@xansystest.info Subject: [Xansys] License not being released Hello all, We have been running on a problem for some time and it has become very annoying as of late. Sometimes, when the solution process is stopped before finishing, ANSYS will not release the license. I can see from the ANSLIC_ADMIN utility that the license is still assigned to my user/pc, however when I try to run ANSYS on this condition it gives the following error: ------- ANSYS LICENSE MANAGER ERROR: Capability ANSYS Mechanical APDL - HPC does not exist in the ANSYS licensing pool. None of the products enabling this capability are available in the specified license path: ANSYSLI_SERVERS: 2325@REDACTED FLEXlm Servers: 1055@REDACTED ---------- ANSYS license server is in a remote server. Previously the server was on my machine, so I was able to just stop and restart the license server and all would come back to work (not the best solution, but it worked). Now, for security reasons, I don't have access to said server and can't restart the license server, and need to wait for the license to time out. That is something between 10 to 20min. Also, we have 2 licenses but ANSYS refuses to use the additional license. This is what is shown in ANSLIC_ADMIN log, when retrieving license information: ---------- ***** LICENSE SERVER STATUS: 1055@gaff ***** lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved. Flexible License Manager status on Tue 3/19/2019 11:08 [Detecting lmgrd processes...] License server status: 1055@REDACTED License file(s) on Gaff: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic: Gaff: license server UP (MASTER) v11.13.1 Vendor daemon status (on REDACTED): ansyslmd: UP v11.13.1 Feature usage info: Users of prfnls: (Total of 2 licenses issued; Total of 1 license in use) "prfnls" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0 floating license REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7152 (v2018.0721) (REDACTED /1055 103), start Tue 3/19 10:16 Users of a_spaceclaim_dirmod: (Total of 2 licenses issued; Total of 1 license in use) "a_spaceclaim_dirmod" v2019.0314, vendor: ansyslmd, expiry: 1-jan-0 floating license REDACTED REDACTED. REDACTED. REDACTED REDACTED. REDACTED.local 7856 (v2018.0721) (Gaff/1055 203), start Tue 3/19 10:35 ---------- Has anyone faced this problem? We tried our local support, but they couldn't help much. Any input is much appreciated. Atenciosamente, Best regards, Tiago José Medeiros de Araújo Lira Engenheiro Mecânico Mechanical Engineer [Descrição: cid:image009.png@01D24FE4.2F75C1F0] Fone (Phone): +55 81 3311-7458 www.estaleiroatlanticosul.com.br<http://www.estaleiroatlanticosul.com.br/> Ilha de Tatuoca, s/n - Complexo Portuário de Suape Ipojuca-PE, Brasil, CEP (Zip Code) 55594-900 EAS Confidencial: 0800 721 5970 www.easconfidencial.com.br<http://www.easconfidencial.com.br>
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